Help zone

Methods of Payment Accepted

Mastercard and Visa credit cards.
NOTE: Please include name exactly as it appears on card. We can ONLY ship to the billing address of the credit card holder.
If you want us to ship to a different address, we will call the phone number on the credit card (billing phone number) to verify and may record the conversation when we call to verify. (This is for security purposes only)

All orders are subject to billing address verification before shipping. First time customers, or established customers using a different credit card; please allow 2 to 5 extra days for verification before shipping. Due to privacy laws, banks in some countries (mainly the United Kingdom, France and South Africa) may not be able to verify billing information; in this situation, you must arrange for an alternate method of payment. (International orders only)

We do not ship oil-based products (oils, cleaners, glue, etc.) nor haz-mat (hazardous material).

No backorders!
If an item is not in stock at the time you place your order, it will be placed on a backorder and we will keep you informed on the status. You can check with us anytime.

Also Note...
Please provide a phone and/or FAX number where you may be reached concerning delivery.

Availability
We hold vast amounts of stock but sometimes product can be out of stock! If this occurs you will be informed at the time of placing your order. An alternative can be offered.

Warranty
We do not handle any warranty work.  All warranty work is handled by the distributor or service center. If you have a warranty issue for any item that you purchased through our store, please contact us to make the necessary arrangements.  

We do not ship orders C.O.D.

International Shipping Through Bongo Now Available!

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

	Register with Bongo and receive a U.S. shipping address.
	Enter the Bongo address as both your billing and shipping address.
	Use the credit card that you have on file with Bongo as the payment method.
	Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

Return Policy

If there are any discrepancies in shipping, please notify us within two working days upon receipt of order.

Within seven (7) days from the receipt of your order, if you would like to return an item (or items), please contact us first, then we will authorize you to send the item(s) with a copy of the original order/receipt. Please ensure item(s) returned are in restockable condition with all boxes, tags and wrapping still intact. We do not issue credit for shipping and handling charges.  There is a 20% restocking fee for all returned items.  All special order items are non-refundable.

We cannot accept any merchandise that has been installed, used, damaged, soiled or tags removed from product.  Merchandise must be in the same condition as you received it.

Returned merchandise will be charged a 20% restocking fee.

3-athlon.com assumes no responsibility for damaged or lost return shipments.

Special Orders
We can make special orders for our customers; however, note that all special orders require payment in full at the time of order and are final sales. We can not accept return for special order. Make sure that you know exactly what you need if placing a special order.

Exchange Policy

If there are any discrepancies in shipping, please contact us within two working days upon receipt of order.

Within seven (7) days from the receipt of your order, if you would like to exchange an item (or items), please contact us first, then we will authorize you to send the item(s) with a copy of the original order/receipt. Customer must pay for all shipping charges related to the exchange. All special order items cannot be exchanged or returned.

We cannot accept any merchandise for exchange that has been installed, used, damaged, soiled or tags removed. Merchandise for exchange must be in the same condition as you received it otherwise it will be refused and sent back to customer.

3-athlon.com assumes no responsibility for damaged or lost return shipments.

Store Hours

We accept orders 24 hours/day.  If you need to talk to one of our representatives please call during the hours listed below. Otherwise, contact us through the website and we will get back to you right away.